The Joulica Customer Experience Platform has been mentioned in the Gartner® Market Guide for Event Stream Processing**.
We were also mentioned as an example for event streaming technologies in the 2021 Gartner® Innovation Insight for Streaming Data in Motion: The Collision of Messaging, Analytics and DBMS report*. According to this report "Every organization has opportunities to put streaming event data to work in diverse ways, including improving situation awareness for operational decision making, implementing event-driven straight-through processes, and ingesting data for subsequent business intelligence and machine learning."
Joulica focuses on Customer Experience and Customer Service analytics where its event streaming platform delivers actionable insights in real-time. An example use case is the delivery of customer journey analytics for customers utilising the Amazon Connect and Salesforce Service Cloud where Joulica can provide 360-degree view of all customer interactions.
*Gartner, “Innovation Insight for Streaming Data in Motion: The Collision of Messaging, Analytics and DBMS”, W. Roy Schulte, Merv Adrian, Yefim Natis, Keith Guttridge, September 13, 2021.
**Gartner, “Market Guide for Event Stream Processing”, W. Roy Schulte, Pieter den Hamer, Ehtisham Zaidi, January 18, 2022.
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