Customer Journey Analytics

Joulica’s Customer Journey Analytics integrates all your data from every channel into a single platform for real-time cross-channel orchestration, analysis and visualisation.

Contact Us

Product Insights

Customer journey analytics allows businesses to access a range of features to otimise engagement on digital channels, use ML and AI to adapt in real-time and increase customer loyalty.

Optimise engagement on digital channels

Analyse across digital, traditional voice and emerging channels to optimise digital customer engagement

Adapt with AI and Machine Learning

Adapt your automated and assisted servicing strategies in real-time to optimise business outcomes

Drive increased customer loyalty

Base next best actions and predictive servicing on context-driven customer journey analytics. 

Gartner, Market Guide for Customer Journey Analytics, December 2020

Select vendors surface customer journey data in real time to chatbots and service agents, providing additional context to help them steer toward positive outcomes

Key Features

Customer Journey Analytics drive actionable insights that can be used to choreograph and adapt customer experiences in real-time.



    • Real-time customer journey analytics
    • Blend data from digital, and emerging channels
    • Enriched with business & customer context
    • Optimise digital and automated engagement
    • Multi Experience CX Metrics 
    • AI-based servicing strategy augmentation

Lorem ipsum name

Company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.

Lorem ipsum name

Company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.

Lorem ipsum name

Company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.

Lorem ipsum name

Company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.

Lorem ipsum name

Company

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.

amazon
kubernetes
azure
oracle
cloud
geode

Ready to get started?

Easily visualize, measure, monitor and optimize your customer journeys, all with Joulica’s Data Analytics.

Request a Demo