Joulica’s Customer Journey Analytics integrates all your data from every channel into a single platform for real-time cross-channel orchestration, analysis and visualisation.
Customer journey analytics allows businesses to access a range of features to optimise engagement on digital channels, use ML and AI to adapt in real-time, and increase customer loyalty.
Optimise engagement on digital channels
Analyse across digital, traditional voice and emerging channels to optimise digital customer engagement
Adapt with AI and Machine Learning
Adapt your automated and assisted servicing strategies in real-time to optimise business outcomes
Drive increased customer loyalty
Base next best actions and predictive servicing on context-driven customer journey analytics.
Gartner, Market Guide for Customer Journey Analytics, December 2020
"Select vendors surface customer journey data in real time to chatbots and service agents, providing additional context to help them steer toward positive outcomes". Contact us to learn how our real-time journey analytics can be used to optimise every customer interaction.
Customer Journey Analytics drive actionable insights that can be used to choreograph and adapt customer experiences in real-time.
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Easily visualize, measure, monitor and optimize your customer journeys, all with Joulica’s Data Analytics.
Business Innovation Center
NUI Galway
Ireland
Phone: +353 91 442483
Email: info@joulica.io
Ireland House, 17th Floor
345 Park Avenue
New York, NY 10154-0037
Phone: +1 (347) 480-2007
Email: info@joulica.io
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