The only solution that provides you with the real-time analytics you need across all Service Cloud Channels.
Service Cloud Voice
With Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console. For more information, check out: Service Cloud Voice.
Realtime
Joulica provides business users with a flexible environment to create, view, and share graphical realtime dashboards for collaboration.
Unified Across Channels
Access unified analytics across all Salesforce and Amazon Connect channels, including Salesforce Email and Chat and Amazon Connect voice.
AI Driven Insights
Fully integrated analytics for your conversational AI applications, and unified with speech analytics when an agent is needed.
Unified Across All Channels
Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners.
Manage your Service Cloud Voice solution using dashboards and metrics that are familiar to you. Ease your migration with familiar service level, occupancy, and other common contact center metrics.
Monitor Performance your way with custom metrics
Use our custom real-time metrics engine to obtain the metrics most valuable to you. Use custom attributes and other external data sources to define the exact analytics you need. Advanced filtering allows you to zero in on the action.
Optimise the Self-Service Experience for Your Customers
Your Bot, Virtual Assistant and IVR applications do not need to be a black box. Obtain deep insights into their performance to ensure they are delivering what you need in the areas of containment and customer experience.
Drive Enhanced Customer Experiences with Speech Analytics
With our integrated speech analytics, you get actionable real-time and historical insights into customer call drivers and agent adherence that allow you to continuously improve your service operations.
Joulica real-time analytics can be fully embedded within the Service Cloud desktop delivering the best user experience for your managers and supervisors.
See how Joulica delivers enterprise-grade contact center reporting and customer experience analytics for the integrated Salesforce Service Cloud Voice solution.
Flexible, Graphical Realtime Dashboards
Customisable metrics
Unified Metrics across Salesforce and Amazon channels
Customer Journey Analytics
Preserve key reporting data for on-premise migrations
Conversation analytics
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Ready to get started?
Get in touch to see how Joulica can optimise your Salesforce Service Cloud solution with customisable realtime analytics, all presented in a graphical dashboard environment.
Amazon Connect Analytics
Salesforce Service Cloud Analytics
Contact Center Analytics
Customer Journey Analytics
Financial Services
Telecommunications
Government
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