With Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console. For more information, check out: Service Cloud Voice.
Joulica provides business users with a flexible environment to create, view, and share graphical realtime dashboards for collaboration.
Access unified analytics across all Salesforce and Amazon Connect channels, including Salesforce Email and Chat and Amazon Connect voice.
Fully integrated analytics for your conversational AI applications, and unified with speech analytics when an agent is needed.
Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners.
Manage your Service Cloud Voice solution using dashboards and metrics that are familiar to you. Ease your migration with familiar service level, occupancy, and other common contact center metrics.
Use our custom real-time metrics engine to obtain the metrics most valuable to you. Use custom attributes and other external data sources to define the exact analytics you need. Advanced filtering allows you to zero in on the action.
Your Bot, Virtual Assistant and IVR applications do not need to be a black box. Obtain deep insights into their performance to ensure they are delivering what you need in the areas of containment and customer experience.
With our integrated speech analytics, you get actionable real-time and historical insights into customer call drivers and agent adherence that allow you to continuously improve your service operations.
Joulica real-time analytics can be fully embedded within the Service Cloud desktop delivering the best user experience for your managers and supervisors.
See how Joulica delivers enterprise-grade contact center reporting and customer experience analytics for the integrated Salesforce Service Cloud Voice solution.