--- title: Customer Experience Analytics | Joulica description: Joulica helps organizations upgrade their customer experience by providing real time and predictive analytics across all their customer interaction channels. image: https://www.joulica.io/hubfs/Home/Joulica_Feature.png --- [![](https://www.joulica.io/hubfs/Joulica%20logo%20RGB%20WHT.png)](https://www.joulica.io/?hsLang=en) - Product - [![](https://www.joulica.io/hubfs/Products%20Overview/Amazon%20Connect_2.svg) Amazon Connect Analytics](https://www.joulica.io/products/amazon-connect-analytics) - [![](https://www.joulica.io/hubfs/Joulica%20Icons_SalesForce%20Cloud%20Voice%20Analytics.svg) Salesforce Service Cloud Analytics](https://www.joulica.io/products/realtime-analytics-across-all-salesforce-channels) - [![](https://www.joulica.io/hubfs/Products%20Overview/Customer%20Journey%20Analytics.svg) Customer Journey Analytics](https://www.joulica.io/products/customer-journey-analytics) - [![](https://www.joulica.io/hubfs/Agentic_AI_Icon.svg) Agentic AI Analytics](https://www.joulica.io/products/agentic-ai-analytics) - [![](https://www.joulica.io/hubfs/Products%20Overview/zoom_icon.svg) Zoom Analytics](https://www.joulica.io/products/zoom-analytics) - [Company](https://www.joulica.io/company) - [Resources](https://www.joulica.io/blog) - [Contact Us](https://www.joulica.io/contact) - [Request a Demo](https://www.joulica.io/request-demo) [ Request a Demo ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIc8i9JARUdyM2gzwVzqFZ41zvqleKoqFD1Vs2hYTXbVSKU74Qppl1kMVt0Tbm%2BDxogPc7knHyeAbKm5Y8XywTFHcn1e1F2HVhPGp6t7774t8xeMxglwTvB9FzqodvNAFBzxSdcrUFROHeeaQZPCq1%2FItEI5vhOIq5kcdpIYrHXW81h73pc&portalId=8306562) [![Request a Demo](https://no-cache.hubspot.com/cta/default/8306562/cb423fae-b5d5-414e-8c09-7991cb8ea322.png)](https://cta-redirect.hubspot.com/cta/redirect/8306562/cb423fae-b5d5-414e-8c09-7991cb8ea322) ![](https://www.joulica.io/hubfs/Home/Header-Graphic_FINAL-1.gif) ## Some of the leading organisations we work with ![](https://www.joulica.io/hubfs/Partners%20homepage.png) ## Insights & News [![](https://www.joulica.io/hubfs/Agentic%20Analytics%20Playbook_Card.png) ](https://www.joulica.io/the-agentic-analytics-playbook?hsLang=en) [Agentic Analytics Playbook](https://www.joulica.io/the-agentic-analytics-playbook?hsLang=en) The Agentic Analytics Playbook explores how organizations can move beyond system... [Learn More **](https://www.joulica.io/the-agentic-analytics-playbook?hsLang=en) [![Customer Journey Analytics Clarity_Card](https://www.joulica.io/hubfs/Customer%20Journey%20Analytics%20Clarity_Card.png) ](https://www.joulica.io/products/customer-journey-analytics?hsLang=en) [Clarity Across Real Customer Journeys](https://www.joulica.io/products/customer-journey-analytics?hsLang=en) For Customer Experience, Service, and IT leaders, Joulica reveals... [Learn More **](https://www.joulica.io/products/customer-journey-analytics?hsLang=en) [JP Morgan Technology Innovation Symposium](https://www.joulica.io/blog/jp-morgan-technology-innovation-symposium?hsLang=en) Bringing together visionary leaders and innovators to explore emerging technology. [Learn More **](https://www.joulica.io/blog/jp-morgan-technology-innovation-symposium?hsLang=en) [![JP.Morgan_Card](https://www.joulica.io/hubfs/JP.Morgan_Card.png) ](https://www.joulica.io/blog/jp-morgan-technology-innovation-symposium?hsLang=en) [Amazon Connect Reporting & Analytics](https://www.joulica.io/products/amazon-connect-analytics?hsLang=en) Joulica transforms your contact center into a strategic engine for customer loyalty... [Learn More **](https://www.joulica.io/products/amazon-connect-analytics?hsLang=en) [![Amazon_Connect_Card](https://www.joulica.io/hubfs/Amazon_Connect_Card.png) ](https://www.joulica.io/products/amazon-connect-analytics?hsLang=en) [BMWInnovationLab](https://www.joulica.io/blog/bmwinnovationlab?hsLang=en) Sprint 1 of #BMWInnovationLab kicks off today, bringing together Joulica... [Learn More **](https://www.joulica.io/blog/bmwinnovationlab?hsLang=en) [![](https://www.joulica.io/hubfs/Blog%20Images/Amazon_Connect_blog_post.png) ](https://www.joulica.io/blog/amazon-connect-omnichannel-contact-center-solution?hsLang=en) [Amazon Connect Omnichannel Contact Center Solution](https://www.joulica.io/blog/amazon-connect-omnichannel-contact-center-solution?hsLang=en) Amazon Connect Omnichannel Contact Center Solution March, 2021. Joulica ... [Learn More **](https://www.joulica.io/blog/amazon-connect-omnichannel-contact-center-solution?hsLang=en) [JP Morgan Technology Innovation Symposium](https://www.joulica.io/blog/jp-morgan-technology-innovation-symposium?hsLang=en) Joulica attended the annual JP Morgan Technology Innovation Symposium... [Learn More **](https://www.joulica.io/blog/jp-morgan-technology-innovation-symposium?hsLang=en) [![](https://www.joulica.io/hubfs/Blog%20Images/Blog_post_home.png) ](https://www.joulica.io/blog/jp-morgan-technology-innovation-symposium?hsLang=en) [![View All](https://no-cache.hubspot.com/cta/default/8306562/82544157-4827-40c0-8066-82949940db1e.png)](https://cta-redirect.hubspot.com/cta/redirect/8306562/82544157-4827-40c0-8066-82949940db1e) ## Core Value Outcomes ![](https://www.joulica.io/hs-fs/hubfs/Joulica_2021/Animated%20Icons/Efficiency.gif?width=50&height=50&name=Efficiency.gif) ##### Fix, Don't Guess Pinpoint the exact root cause of a friction spike and fix what actually moves your KPIs. ![](https://www.joulica.io/hs-fs/hubfs/Joulica_2021/Animated%20Icons/Customer-Loyalty.gif?width=50&height=50&name=Customer-Loyalty.gif) ##### See It Before They Do Continuous visibility across live operations, digital journeys, and AI interactions, so you act with confidence before conditions turn into complaints. ![](https://www.joulica.io/hs-fs/hubfs/Joulica_2021/Animated%20Icons/Continuos-Optimization.gif?width=50&height=50&name=Continuos-Optimization.gif) ##### What Customers Really Feel Not what dashboards say happened, but what customers actually experienced on every channel. ![](https://www.joulica.io/hs-fs/hubfs/Joulica_2021/Animated%20Icons/Strategic-Alignment.gif?width=50&height=50&name=Strategic-Alignment.gif) ##### Turn CX Into Revenue Connect every journey to retention, growth, and revenue. ## Our Products Improve your customer experience by visualizing, measuring, monitoring and optimizing your customer journeys. ![](https://www.joulica.io/hs-fs/hubfs/Home/Amazon_Home_Product.jpg?width=470&name=Amazon_Home_Product.jpg) ### Amazon Connect Analytics Optimize your Amazon Connect environment with a rich suite of real-time, historical, and predictive analytics. Joulica accelerates migration from on-premise solutions, delivers deep insight into Lex-powered conversations, and provides visibility across the full customer journey. [Learn more **](https://www.joulica.io/products/amazon-connect-analytics?hsLang=en) ![](https://www.joulica.io/hubfs/Home/Contact-Center-Analytics_final.gif) ### Contact Center Analytics The Joulica platform unifies data across hybrid digital and voice environments to deliver a unified set of realtime and historical analytics. Measure digital containment, virtual assistant performance on voice and digital, customer satisfaction and sentiment in addition to standard contact center metrics.  ![](https://www.joulica.io/hubfs/Home/Customer-Journey-Analytics_final.gif) ### Customer Journey Analytics Blend data from digital, traditional voice and emerging channels into customer journey analytics enriched with business and customer context. Optimise digital engagement, measure customer perceptions, predict next best actions and drive increased customer loyalty. [Learn more **](https://www.joulica.io/products/customer-journey-analytics?hsLang=en) ![](https://www.joulica.io/hubfs/Home/Customer-Journey-Orchestration_final.gif) ### Salesforce Service Cloud Analytics Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners. Ease your migration with familiar service level, occupancy, and other common contact center metrics. [Learn more ](https://www.joulica.io/products/realtime-analytics-across-all-salesforce-channels?hsLang=en) ## A Better Way to Run CX Most CX analytics solutions tell you what happened, after it’s already impacted customers. Data silos, lagging dashboards, and inconsistent KPIs leave teams guessing and firefighting. Joulica changes that. We deliver continuous intelligence.  Always current, always actionable.  So CX, operations, and digital leaders can: - See issues the moment they emerge - Understand why they’re happening - Prioritize improvements that move the needle - Reduce churn, cost, and friction Do you know which journeys are broken today? That is the gap Joulica closes. ![](https://www.joulica.io/hubfs/Customer-XP.gif) #### 52% of customers will switch to a competitor after a single negative experience. #### 89% 89% of consumers are more likely to make another purchase following a positive service experience. #### 95% Improving customer retention by 5% can increase profits by up to 95% #### 80% Companies that lead in CX grow revenue 80% faster than competitors. ## Act Before Customer Friction Customer experience problems never start as complaints. They start as a small creep in system or AI behavior that nobody is watching. By the time it becomes a complaint, a churned account, or a bad review, it has already cost you revenue. Joulica delivers real time intelligence so leaders catch that creep on day one, not in next month's report. Every transfer, failed bot, and escalation is a hidden cost to revenue and loyalty. ![](https://www.joulica.io/hubfs/Digital-Device-Mockup-2-1.gif) ## Ready to see your customer experience clearly? Get tailored insight into what’s happening, why it matters, and where to act. [ Get a Walkthrough ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLTt2x3ky97TXS8lY9hUEwhn2OikXz2mgE9e7YWCWtt03H8%2FOMw7cHK9qy5O5xuRINhc8HodUVihtpQuWsHvJrjGwZyMdmmAswJrJK1S%2BLqbTs5EfL2za2WdTHQ1Mu%2BuGQu82GOPM%2BiH0zXW00tanfBiR%2Bk8T8wOLefuCpvlBBm7qdNba5H&portalId=8306562) ![](https://www.joulica.io/hubfs/Ready-to-get-started-2.gif) ![Joulica logo CMYK BLK](https://www.joulica.io/hubfs/Joulica%20logo%20CMYK%20BLK.png "Joulica logo CMYK BLK") #### Ireland Business Innovation Center NUI Galway Ireland Phone: [+353 91 416593](tel:0035391416593) Email: [info@joulica.io](mailto:info@joulica.io) #### United States 1700 W. Irving Park Rd.,  Suite 302,  Chicago, IL 60613 Phone: [+1 773 820 7461](tel:0017738207461) Email: [info@joulica.io](mailto:info@joulica.io) #### Products - [Amazon Connect Analytics](https://www.joulica.io/products/amazon-connect-analytics) - [Contact Center Analytics](https://www.joulica.io/products/contact-center-analytics) - [Customer Journey Analytics](https://www.joulica.io/products/customer-journey-analytics) - [Salesforce Service Cloud Analytics](https://www.joulica.io/products/realtime-analytics-across-all-salesforce-channels) - [Zoom Analytics](https://www.joulica.io/products/zoom-analytics) #### Solutions - [Financial Services](https://www.joulica.io/solutions/financial-services) - [Telecommunications](https://www.joulica.io/solutions/telecommunications) - [Government](https://www.joulica.io/solutions/government) - [Automotive](https://www.joulica.io/solutions/automotive) [** ](https://twitter.com/joulicaio) [** ](https://ie.linkedin.com/company/joulica) - Copyright 2026 Joulica. 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