Every Metric. Every Journey. Every Friction Point: In Real-Time

Most teams learn something broke after the customer complains, churns, or escalates. Joulica gives you real-time visibility across every touchpoint, so you fix friction before it costs you a customer.

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Some of the leading
organisations we work with

Insights & News

Agentic Analytics Playbook

The Agentic Analytics Playbook explores how organizations can move beyond system...

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Clarity Across Real Customer Journeys

For Customer Experience, Service, and IT leaders, Joulica reveals...

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JP Morgan Technology Innovation Symposium

Bringing together visionary leaders and innovators to explore emerging technology.

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Amazon Connect Reporting & Analytics

Joulica transforms your contact center into a strategic engine for customer loyalty...

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BMWInnovationLab

Sprint 1 of #BMWInnovationLab kicks off today, bringing together Joulica...

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Amazon Connect Omnichannel Contact Center Solution

Amazon Connect Omnichannel Contact Center Solution March, 2021. Joulica ...

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JP Morgan Technology Innovation Symposium

Joulica attended the annual JP Morgan Technology Innovation Symposium...

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Core Value Outcomes

Fix, Don't Guess

Pinpoint the exact root cause of a friction spike and fix what actually moves your KPIs.

See It Before They Do

Continuous visibility across live operations, digital journeys, and AI interactions, so you act with confidence before conditions turn into complaints.

What Customers Really Feel

Not what dashboards say happened, but what customers actually experienced on every channel.

Turn CX Into Revenue

Connect every journey to retention, growth, and revenue.

Our Products

Improve your customer experience by visualizing, measuring, monitoring and optimizing your customer journeys.

Amazon Connect Analytics

Optimize your Amazon Connect environment with a rich suite of real-time, historical, and predictive analytics. Joulica accelerates migration from on-premise solutions, delivers deep insight into Lex-powered conversations, and provides visibility across the full customer journey.

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Contact Center Analytics

The Joulica platform unifies data across hybrid digital and voice environments to deliver a unified set of realtime and historical analytics. Measure digital containment, virtual assistant performance on voice and digital, customer satisfaction and sentiment in addition to standard contact center metrics. 

Customer Journey Analytics

Blend data from digital, traditional voice and emerging channels into customer journey analytics enriched with business and customer context. Optimise digital engagement, measure customer perceptions, predict next best actions and drive increased customer loyalty.

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Salesforce Service Cloud Analytics

Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners. Ease your migration with familiar service level, occupancy, and other common contact center metrics.

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A Better Way to Run CX

Most CX analytics solutions tell you what happened, after it’s already impacted customers. Data silos, lagging dashboards, and inconsistent KPIs leave teams guessing and firefighting.

Joulica changes that.

We deliver continuous intelligence.  Always current, always actionable.  So CX, operations, and digital leaders can:

  • See issues the moment they emerge

  • Understand why they’re happening

  • Prioritize improvements that move the needle

  • Reduce churn, cost, and friction

Do you know which journeys are broken today? That is the gap Joulica closes.

52%

of customers will switch to a competitor after a single negative experience.

89%

89% of consumers are more likely to make another purchase following a positive service experience.

95%

Improving customer retention by 5% can increase profits by up to 95%

80%

Companies that lead in CX grow revenue 80% faster than competitors.

Act Before Customer
Friction

Customer experience problems never start as complaints. They start as a small creep in system or AI behavior that nobody is watching.

By the time it becomes a complaint, a churned account, or a bad review, it has already cost you revenue. Joulica delivers real time intelligence so leaders catch that creep on day one, not in next month's report.

Every transfer, failed bot, and escalation is a hidden cost to revenue and loyalty.

Ready to see your customer experience clearly?

Get tailored insight into what’s happening, why it matters, and where to act.

Ireland

Business Innovation Center
NUI Galway
Ireland
Phone: +353 91 416593
Email: info@joulica.io

United States

1700 W. Irving Park Rd., 
Suite 302, 
Chicago, IL 60613
Phone: +1 773 820 7461
Email: info@joulica.io

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Solutions

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