Joulica reporting metrics preserve key reporting data from your on-premises solution when you migrate to Amazon Connect.
Analyse Lex, Contact Flows, Queue and Agent performance in real-time. View adherence against KPI targets, customer journeys and custom CX metrics
Utilise predictive analytics to choreograph rich customer journeys that span digital and voice, automated and assisted. Optimise customer retention and key KPIs.
Joulica harness the rich event streams from Amazon Connect together with Salesforce data to deliver realtime omnichannel insights.
See how Amazon Connect and Joulica work together to improve the customer experience.