Joulica reporting metrics preserve key reporting data from your on-premises solution when you migrate to Amazon Connect.
Analyse Lex, Contact Flows, Queue and Agent performance in real-time. View adherence against KPI targets, customer journeys and custom CX metrics
Utilise predictive analytics to choreograph rich customer journeys that span digital and voice, automated and assisted. Optimise customer retention and key KPIs.
The Joulica solution has a scalable and resilient cloud native architecture that utilises the latest AWS services. Realtime analytics are available for visualisation and integration. Analytics are available in Amazon Quicksight for BI and historical reporting use cases.
See how Amazon Connect and Joulica work together to improve the customer experience. The solution is available in all North American and European regions.