Joulica reporting and analytics for Amazon Connect accelerates your transition to the cloud and delivers actionable insights across the entire customer journey.
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. For more information, check out: Amazon Connect.
Accelerate
Joulica reporting metrics preserve key reporting data from your on-premises solution when you migrate to Amazon Connect.
Innovate
Analyse Lex, Contact Flows, Queue and Agent performance in real-time. View adherence against KPI targets, customer journeys and custom CX metrics
Choreograph
Utilise predictive analytics to choreograph rich customer journeys that span digital and voice, automated and assisted. Optimise customer retention and key KPIs.
Cloud Native Architecture
The Joulica solution has a scalable and resilient cloud native architecture that utilises the latest AWS services. Realtime analytics are available for visualisation and integration. Analytics are available in Amazon Quicksight for BI and historical reporting use cases.
Key Features
See how Amazon Connect and Joulica work together to improve the customer experience. The solution is available in all North American and European regions.
Realtime Customisable Dashboards
Customer Journey Analytics
Amazon Lex Performance Analytics
Customised CX Metrics with Salesforce integration
Contact Flow Performance Analytics
Unified Real-time and Historical Analytics
Amazon Connect Analytics
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Ready to get started?
Get in touch to see how Joulica can optimise your Amazon Connect solution with a rich suite of actionable realtime, historical and predictive analytics.
Amazon Connect Analytics
Salesforce Service Cloud Analytics
Contact Center Analytics
Customer Journey Analytics
Customer Journey Choreography
Financial Services
Telecommunications
Government
Automotive
