Joulica reporting and analytics for Amazon Connect accelerates your transition to the cloud and delivers actionable insights across the entire customer journey.
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. For more information, check out: Amazon Connect.
Accelerate
Joulica reporting metrics preserve key reporting data from your on-premises solution when you migrate to Amazon Connect.
Innovate
Analyse Lex, Contact Flows, Queue and Agent performance in real-time. View adherence against KPI targets, customer journeys and custom CX metrics
Choreograph
Utilise predictive analytics to choreograph rich customer journeys that span digital and voice, automated and assisted. Optimise customer retention and key KPIs.
Omnichannel Analytics
Joulica harness the rich event streams from Amazon Connect together with Salesforce data to deliver realtime omnichannel insights.
Key Features
See how Amazon Connect and Joulica work together to improve the customer experience.
Amazon Lex Performance Analytics
Contact Flow Performance Analytics
Customer Journey Analytics
Customised CX Metrics with Salesforce integration
Unified Real-time and Historical Analytics
Customer Journey Choreography
Amazon Connect Analytics
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Ready to get started?
Get in touch to see how Joulica can optimise your Amazon Connect solution with a rich suite of actionable realtime, historical and predictive analytics.
Amazon Connect Analytics
Contact Center Analytics
Customer Journey Analytics
Customer Journey Choreography
Financial Services
Telecommunications
Government
Automotive
