Amazon Connect Analytics

Joulica reporting and analytics for Amazon Connect accelerates your transition to the cloud and delivers actionable insights across the entire customer journey.

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Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. For more information, check out: Amazon Connect.

Accelerate

Joulica reporting metrics preserve key reporting data from your on-premises solution when you migrate to Amazon Connect.

Innovate

Analyse Lex, Contact Flows, Queue and Agent performance in real-time. View adherence against KPI targets, customer journeys and custom CX metrics

Choreograph

Utilise predictive analytics to choreograph rich customer journeys that span digital and voice, automated and assisted. Optimise customer retention and key KPIs.

Omnichannel Analytics

Joulica harness the rich event streams from Amazon Connect together with Salesforce data to deliver realtime omnichannel insights.

Key Features

See how Amazon Connect and Joulica work together to improve the customer experience.

  • Amazon Lex Performance Analytics
  • Contact Flow Performance Analytics
  • Customer Journey Analytics
  • Customised CX Metrics with Salesforce integration
  • Unified Real-time and Historical Analytics
  • Customer Journey Choreography

Amazon Connect Analytics

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Get in touch to see how Joulica can optimise your Amazon Connect solution with a rich suite of actionable realtime, historical and predictive analytics.

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