Tony McCormack, co-founder and CEO of Joulica, was previously an R&D Leader at Avaya. Prior to this, he held leadership positions in both start-ups and multinational corporations. He obtained a PhD in Engineering from the University of Warwick and holds over 80 analytics, customer experience and communications patents.
Joe Smyth, co-founder and CTO of Joulica, was previously a senior architect at Avaya. Prior to this, he held senior technical positions at Nortel, Microsoft and Digital. He studied Engineering Physics at Dublin City University and has been building mission critical and scalable software platforms throughout his career.
Diarmuid Leonard, co-founder and principal engineer at Joulica, was previously a senior architect with IBM. Prior to this, he held senior technical positions at Avaya and Nortel. He holds a Masters in Electrical Engineering from the National University of Ireland Galway and is an expert in event streaming and distributed systems.
Sean Burke, Vice President of R&D at Joulica, previously led next generation Contact Center reporting and analytics development at Avaya. Prior to this, he held senior technical positions at Nortel. He holds a First-Class Honours degree in Software Engineering from the University of Limerick and is an industry expert in building scalable event stream processing systems and enterprise data warehouses for the contact center market.
Amazon Connect Analytics
Salesforce Service Cloud Analytics
Contact Center Analytics
Customer Journey Analytics
Customer Journey Choreography
Financial Services
Telecommunications
Government
Automotive
