Posted on August 10, 2023 in

In an age where decisions are driven by data, both real-time and historical analytics play vital roles in shaping business strategies. While real-time analytics offers immediate insights into ongoing processes, historical analytics helps in discerning trends and making forecasts. Merging these two forms of analytics can often be a complex challenge. Enter Joulica Analytics, a platform designed to seamlessly integrate real-time and historical analytics, providing a unified view of data.

Unifying Montage Final

Real-Time Analytics with Joulica

Joulica is redefining the way organizations perceive analytics. By enabling integrations with streaming data technologies such as Kinesis and Kafka, the platform provides analytics based on an event-driven architecture. With Joulica, businesses can monitor live streams, detect anomalies and respond to changes instantaneously. In the case of Amazon Connect, these analytics capabilities cover Conversational Intelligence, Customer Journey as well as the core Contact Center operational use cases.

Historical Analytics and Reporting

Historical analysis is equally important, and Joulica's capacity to utilize native AWS services such as Amazon QuickSight and RDS ensures that data is easily accessible for trend analysis and general Business Intelligence and reporting. The platform allows for the configuration of various metrics and dimensions, tailored to specific needs. From tracking end-to-end customer interactions in Amazon Connect to integrating external data sources, and drilling down to transcripts, Joulica provides flexibility and advanced functionality.

Joulicas data models

Bridging the Gap Between Real-Time and Historical Analytics

Joulica Analytics doesn't merely offer real-time and historical analytics in isolation; it bridges the gap between them. By unifying these domains, Joulica provides a comprehensive view of data that enhances decision-making. Whether it's optimizing contact center performance or analyzing IoT devices, Joulica's technology, which can be seamlessly integrated into platforms such as QuickSight and Salesforce,  provides insights that can be used for live operational intelligence and long-term trend analysis.

Extending Amazon Quicksight 1


Joulica Analytics is a versatile platform, proficient in handling both real-time and historical analytics. By offering a unified platform, Joulica simplifies what is often a complex process, enabling organizations to tap into the true potential of data-driven decisions. Its integration with industry standards and its adaptability across domains make it an essential tool in the modern analytics landscape.

If you are interested in finding out more, contact us at or visit to arrange a demo.

August 10, 2023 AWS

Related Materials

Delighting the Customer: How Joulica Utilizes Data for Hyper-Personalised Experiences

In today's digital age, customer experience (CX) is the battleground for brand...

Learn More

Building Customer Champions: Putting Analytics at the Heart of Your CX Strategy

In today's experience economy, customer experience (CX) is the battleground for...

Learn More

Optimizing the Customer Journey in Amazon Connect

Contact Flow Analytics

With customers' expectations constantly evolving,...

Learn More

Exceptional Customer Experiences with Joulica and Amazon Connect

Delivering exceptional customer experiences is crucial for business success in...

Learn More

Joulica Integration with Service Now: A Unified View of Critical Metrics

Joulica's integration with ServiceNow seamlessly merges ServiceNow Metrics with...

Learn More

Optimise the Key Contact Center Metrics with Amazon Connect and Joulica

Navigating the Omnichannel Landscape

In today's customer-centric world, where...

Learn More

Revolutionizing Customer Engagement with Real-time Customer Journey Analytics

In today's dynamic and data-driven business environment, understanding customer...

Learn More

Get the latest news from Joulica

Ready to get started?

Easily visualize, measure, monitor, and optimize your customer journeys, all with Joulica’s Data Analytics.

Request a Demo