Posted on January 24, 2024 in

Joulica's integration with ServiceNow seamlessly merges ServiceNow Metrics with Amazon Connect Metrics, providing stakeholders with a single, unified view of critical metrics from both environments. This integration eliminates data silos, a critical priority for contact center leaders, enabling rapid issue resolution and ultimately enhancing customer satisfaction.

Our integration automates the extraction of ServiceNow metrics, allowing Joulica users to seamlessly incorporate these metrics alongside other metrics provided by Joulica into their personalized, real-time dashboards. This integrated approach delivers a "single pane of glass," simplifying operations and facilitating data-driven decision-making.


Real-time analytics are becoming an indispensable tool for businesses of all sizes seeking to elevate their customer experience (CX). By collecting and analyzing data from multiple sources across the customer journey, businesses gain valuable insights that are not readily available from siloed data. These insights can be harnessed to make proactive adjustments, optimizing the overall experience and leading to increased satisfaction, loyalty, and retention.

By unifying ServiceNow and Amazon Connect metrics, Joulica has developed a powerful platform that equips contact centers with real-time insights into their performance across both environments. This integration simplifies operations, fosters data-driven decision-making, and ultimately enhances customer satisfaction. With Joulica, contact centers can break down data silos and establish a comprehensive single pane of glass for all their metrics, empowering them to make informed decisions that elevate the customer experience.

As always, to find out more, contact us at or visit to arrange a demo.


January 24, 2024 Insight & News, AWS

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