--- title: Contact Center Analytics | Joulica description: Utilise unified real-time, predictive and historical analytics across digital and voice environments. Optimise automated, assisted and cross-channel experiences. image: https://www.joulica.io/hubfs/Contact%20Center%20Analytics-1.png --- [![](https://www.joulica.io/hubfs/Joulica%20logo%20RGB%20WHT.png)](https://www.joulica.io/?hsLang=en) [ Request a Demo ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIc8i9JARUdyM2gzwVzqFZ41zvqleKoqFD1Vs2hYTXbVSKU74Qppl1kMVt0Tbm%2BDxogPc7knHyeAbKm5Y8XywTFHcn1e1F2HVhPGp6t7774t8xeMxglwTvB9FzqodvNAFBzxSdcrUFROHeeaQZPCq1%2FItEI5vhOIq5kcdpIYrHXW81h73pc&portalId=8306562) # Contact Center Analytics Utilise unified real-time, predictive and historical analytics across digital and voice environments. Optimise automated, assisted and cross-channel experiences. [![Contact Us](https://no-cache.hubspot.com/cta/default/8306562/51a134b4-46f2-47c5-9010-fcb0c2ec1975.png)](https://cta-redirect.hubspot.com/cta/redirect/8306562/51a134b4-46f2-47c5-9010-fcb0c2ec1975) ![](https://www.joulica.io/hs-fs/hubfs/Contact%20Center%20Analytics/Contact-Center-Analytics_HG-1.gif?width=499&height=280&name=Contact-Center-Analytics_HG-1.gif) ## Product Insights Joulica integrates with real-time and historical data sources to produce a single source of truth across all channels. Our event processing technology ingests, normalises, and enriches raw data sources to produce standardised analytics across all customer interaction channels. These analytics are available for visualisation, API-based integrations, and Artificial Intelligence use cases. ![](https://www.joulica.io/hs-fs/hubfs/Contact%20Center%20Analytics/Mixed-Digital-and-Voice-Environments.gif?width=50&height=50&name=Mixed-Digital-and-Voice-Environments.gif) #### Virtual Assistant Analytics Optimise the performance of your automated virtual assistants, including containment, routing performance, customer satisfaction, and net promoter scores. ![](https://www.joulica.io/hs-fs/hubfs/Contact%20Center%20Analytics/Customisable-Metrics.gif?width=50&height=50&name=Customisable-Metrics.gif) #### Customisable Metrics Configure custom metrics that utilise CRM and survey data sources as well as customer journey analytics to optimise the customer experience across all channels. ![](https://www.joulica.io/hs-fs/hubfs/Contact%20Center%20Analytics/Virtual-Assistant-Analytics.gif?width=50&height=50&name=Virtual-Assistant-Analytics.gif) #### **Mixed Digital and Voice Environments** Analyse performance across mixed digital and voice customer service solutions. Optimise digital strategies and understand where voice is most effective. ## Drive Efficiencies Adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross channel journeys. ![](https://www.joulica.io/hs-fs/hubfs/Financial%20Services/Fin_solutions_3.png?width=400&height=357&name=Fin_solutions_3.png) ## Key Features Joulica Contact Centre analytics delivers the customer service insights you need to increase digital adoption, drive efficiencies and improve the customer experience. - Reduce Costs with Containment Analytics - Unified Real-Time and Historical Analytics - Virtual Assistant Analytics - Mixed Digital and Voice Analytics - Mixed Vendor Contact Center Deployments - Customisable Customer Experience Metrics ![](https://www.joulica.io/hubfs/Joulica_2021/Images/oracle.png) ### Lorem ipsum name ###### Company Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus. ![](https://www.joulica.io/hubfs/Joulica_2021/Images/geode.png) ### Lorem ipsum name ###### Company Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus. ![](https://www.joulica.io/hubfs/Joulica_2021/Images/oracle.png) ### Lorem ipsum name ###### Company Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus. ![](https://www.joulica.io/hubfs/Joulica_2021/Images/amazon.png) ### Lorem ipsum name ###### Company Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus. ![](https://www.joulica.io/hubfs/Joulica_2021/Images/kubernetes.png) ### Lorem ipsum name ###### Company Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus. ![amazon](https://www.joulica.io/hubfs/Joulica_2021/Images/amazon.png) ![kubernetes](https://www.joulica.io/hubfs/Joulica_2021/Images/kubernetes.png) ![azure](https://www.joulica.io/hubfs/Joulica_2021/Images/azure.png) ![oracle](https://www.joulica.io/hubfs/Joulica_2021/Images/oracle.png) ![cloud](https://www.joulica.io/hubfs/Joulica_2021/Images/cloud.png) ![geode](https://www.joulica.io/hubfs/Joulica_2021/Images/geode.png) ## Ready to get started? Easily visualize, measure, monitor and optimize your customer journeys, all with Joulica’s Data Analytics. [![Request a Demo](https://no-cache.hubspot.com/cta/default/8306562/cb423fae-b5d5-414e-8c09-7991cb8ea322.png)](https://cta-redirect.hubspot.com/cta/redirect/8306562/cb423fae-b5d5-414e-8c09-7991cb8ea322) ![](https://www.joulica.io/hubfs/Ready-to-get-started-2.gif) ![Joulica logo CMYK BLK](https://www.joulica.io/hubfs/Joulica%20logo%20CMYK%20BLK.png "Joulica logo CMYK BLK") #### Ireland Business Innovation Center NUI Galway Ireland Phone: [+353 91 416593](tel:0035391416593) Email: [info@joulica.io](mailto:info@joulica.io) #### United States 1700 W. Irving Park Rd.,  Suite 302,  Chicago, IL 60613 Phone: [+1 773 820 7461](tel:0017738207461) Email: [info@joulica.io](mailto:info@joulica.io) #### Products #### Solutions [** ](https://twitter.com/joulicaio) [** ](https://ie.linkedin.com/company/joulica) - Copyright 2026 Joulica. 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