With Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console. For more information, check out: Service Cloud Voice.
Joulica provides supervisors and business users with a flexible environment to create, view and share graphical realtime dashboards.
Unified across Channels
Access unified analytics across all Salesforce and Amazon Connect channels, including Salesforce Email and Chat and Amazon Connect voice.
Analyse the complete Customer Journey across all customer touchpoints, integrate Salesforce data and measure the customer experience against business outcomes.
Joulica complements the Salesforce Service Cloud solution with reporting and analytics that span digital and voice channels. Supervisors and business leaders can utilise a flexible web-based environment for graphical realtime dashboards. Rich customer journey analytics correlate customer interaction data with business outcomes to optimise the full customer experience.
See how Joulica delivers enterprise-grade contact center reporting and customer experience analytics for the integrated Salesforce Service Cloud Voice solution.