Salesforce Service Cloud Analytics

Enterprise-grade Contact Center reporting and analytics for Salesforce Service Cloud Voice

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Product Insights

With Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console. For more information, check out: Service Cloud Voice.

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Realtime

Joulica provides supervisors and business users with a flexible environment to create, view and share graphical realtime dashboards.

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Unified across Channels

Access unified analytics across all Salesforce and Amazon Connect channels, including Salesforce Email and Chat and Amazon Connect voice.

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Customer Journey

Analyse the complete Customer Journey across all customer touchpoints, integrate Salesforce data and measure the customer experience against business outcomes.

Unified Reporting across all Channels

Joulica complements the Salesforce Service Cloud solution with reporting and analytics that span digital and voice channels. Supervisors and business leaders can utilise a flexible web-based environment for graphical realtime dashboards. Rich customer journey analytics correlate customer interaction data with business outcomes to optimise the full customer experience.

Key Features

See how Joulica delivers enterprise-grade contact center reporting and customer experience analytics for the integrated Salesforce Service Cloud Voice solution.

  • Flexible, Graphical Realtime Dashboards
  • Customisable metrics
  • Unified Metrics across Salesforce and Amazon channels
  • Customer Journey Analytics
  • Preserve key reporting data for on-premise migrations
  • Conversation analytics

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Ready to get started?

Get in touch to see how Joulica can optimise your Salesforce Service Cloud solution with customisable realtime analytics, all presented in a graphical dashboard environment.

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