Customer Journey Choreography

Supercharge existing business processes with analytics that span the full customer journey. Optimise digital automation and enable customer service representatives to deliver the personalised experiences that customers expect.

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Product Insights

Joulica allows customer servicing strategies to be augmented with advanced analytics to heighten the customer experience and optimise business KPIs. Increase customer retention, revenue and customer satisfaction with our simple APIs and integrations.

Augmented Servicing

Utilise our APIs to build actionable journey-based analytics into your digital and voice workflows. Know when to augment automated services with human assistance to drive business outcomes.

Next Best Action

Enable your contact center agents with advanced customer analytics that traverse analyse the full customer journey. Integrate AI-enabled insights into your CRM to simplify workflows and delight customers.

Personalised Campaigns

Join sales, marketing and service data with customer profile data to understand journeys from your customers perspective and enable personalised and contextual marketing campaigns and offers.

Augmented Servicing

Joulica has the unique ability to provide real-time and predictive journey analytics that augment your customer servicing strategies and sales and marketing campaigns.

 

Key Features

We enable organizations to analyze customer interactions across multiple touchpoints, optimise each interaction and drive the most effective use of digital and automated services.

  • APIs for integration with Contact Center
  • Digital Customer service solutions
  • Offline/online customer acquisition
  • Internal team sales enablement
  • Channel partner choreography
  • Revenue optimization and retention

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Ready to get started?

Easily visualize, measure, monitor and optimize your customer journeys, all with Joulica’s Data Analytics.

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