Joulica’s Customer Journey Analytics integrates all your data from every channel into a single platform for real-time cross-channel orchestration, analysis and visualisation.
Product Insights
Customer Journey Analytics empowers organizations to gain comprehensive insights into customer interactions across multiple touchpoints, enabling them to understand customer behavior, identify pain points, and optimize the customer experience. By leveraging advanced analytics and real-time data, organizations can make informed decisions, drive continuous improvement, and deliver personalized experiences that enhance customer satisfaction and foster long-term loyalty
Optimise engagement on all channels
Analyse customer experiences across digital, voice and emerging channels to optimise omnichannel customer engagement.
Adapt with AI and Machine Learning
Adapt your automated and assisted servicing strategies in real-time to optimise business outcomes.
Drive increased customer loyalty
Orchestrate the customer journey and deliver next best actions with realtime and predictive analytics.
Solution Overview
Understanding customer journeys is pivotal in delivering outstanding experiences. Joulica provides real-time visibility into customer interactions across various touchpoints and channels. With its advanced analytics capabilities, organizations can glean actionable insights and trends from complex customer journey data. With Joulica, businesses gain invaluable insights into customer behaviour, preferences, and pain points, enabling informed decision-making and targeted improvements.
Customer Journey Analysis
Joulica offers a robust set of benefits in the core area of analysing actual customer journeys. It provides real-time visibility into customer interactions, allowing businesses to stay updated on ongoing customer journeys. Its advanced analytics capabilities empower organizations to derive actionable insights from vast amounts of data, helping them identify trends and patterns that impact the customer experience. In addition, customizable analytics enable tailored analysis, ensuring that businesses can focus on metrics and KPIs that align with their specific objectives. Joulica facilitates informed decision-making by providing comprehensive insights into customer behaviour and preferences, guiding organizations towards impactful improvements.
Prioritizing Improvement Opportunities
After analysing customer journey data, the next step is prioritizing improvement initiatives. Joulica facilitates this process by allowing customer journey analytics to be correlated with business KPIs such as customer retention. Integrating journey analytics with business objectives and surfacing the insights in enterprise applications ensure outcomes are strategically aligned with all stakeholders and business objectives. By strategically allocating resources and focusing on initiatives that deliver the greatest return on investment, organizations can drive tangible results and long-term success.
Orchestrating Seamless Experiences
Translating insights into action is crucial for delivering personalized experiences. Joulica facilitates real-time intervention and orchestration, delivering personalized recommendations based on contextual cues and customer behaviour. Through automated workflows and next best actions, organizations can streamline processes and optimize interventions over time. By proactively guiding customers along optimal pathways and resolving issues promptly, organizations can enhance customer satisfaction and foster loyalty.
Data Sources: The Foundation of Customer Insights
Behind every successful customer journey analytics implementation lies a robust foundation of data sources. Joulica seamlessly integrates with a wide range of data sources, including Contact Center solutions, CRM systems, Voice of the Customer (VoC) platforms, and digital platforms. This integrated approach provides organizations with a holistic view of the customer journey, enabling deeper insights and data-driven decision-making. By aggregating data from disparate sources, Joulica empowers organizations to drive business value and competitive advantage.
Fully Integrated within the Service Cloud Desktop
Joulica real-time analytics can be fully embedded within the Service Cloud desktop delivering the best user experience for your managers and supervisors.
Customer Journey Analytics drive actionable insights that can be used to orchestrate and adapt customer experiences in real-time.
Customer Journey Analytics
Customer Journey Orchestration
Blend data from digital and emerging channels
Enrich with business & customer context
Optimise digital and automated engagements
Optimise Retention and Increase Efficiencies
Lorem ipsum name
Company
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.
Lorem ipsum name
Company
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.
Lorem ipsum name
Company
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.
Lorem ipsum name
Company
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.
Lorem ipsum name
Company
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam quis lobortis ipsum, sed lacinia ante. Sed in fringilla risus. Suspendisse porta ipsum nec erat euismod, a feugiat tellus imperdiet. Duis ornare ultrices finibus.
Ready to get started?
Get in touch to see how Joulica can optimise and orchestrate your Customer Journeys with customisable realtime analytics.
Amazon Connect Analytics
Salesforce Service Cloud Analytics
Contact Center Analytics
Customer Journey Analytics
Financial Services
Telecommunications
Government
Automotive
