JP Morgan Technology Innovation Symposium | Joulica

Customer Experience Analytics with Amazon Connect

Amazon Connect makes it easy to measure the sentiment of all customer...

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Unified Analytics for Salesforce Contact Center

With Salesforce Contact Center organisations can deliver proactive,...

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Realtime Analytics with Amazon Quicksight – An Amazon Connect Use Case

Amazon Quicksight is a cloud-native, serverless, Business Intelligence service...

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Realtime IoT Analytics with Amazon Quicksight

Last week, we showcased some of the work we have been doing regarding using...

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Automated Compliance Management with Contact Lens

Contact Lens for Amazon Connect provides ML-powered automated call...

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Amazon Connect Cases Analytics – Generally Available

At AWS Contact Center Days 2022 this month, Amazon announced the general...

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Data into Insights with Amazon Connect

AWS is unique in the Contact Center market with the depth of its Amazon Connect...

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